Monday, June 30, 2008

Marketing in the Days ahead..............

The Future of the Future: Two Pointers….

By Harish Bijoor

The future is not for you to see.

Well almost. The future of marketing lies in the future of branding. Two pointers then to the future of the future……..

1. The Amoeba and I

Human beings are not static state entities. We change. Our minds change. The thoughts in our minds change. We are change animals. We actually morph all the while. Our bodies change. Our minds change as well. Our bodies change with time. Right upto the age of 18 we are on the growth path. From then on we are on the death path. Our cells grow all the while and then start dying all the while. The body is therefore all about change.

The mind similarly is all about change. Change that is even more dynamic. While the body and its changes are all about a relationship with time, the mind and its change is not about time at all. It is about the diverse sets of experiences we go through. It is all about experience and exposure.

When our minds (where thoughts live) are forever on a morph mode, how dare brands remain static and expect to thrive?

Brands need to reinvent themselves on the format of an amoeba that is forever changing. Amoebic Branding is it! Change with dominant sets of consumers. A brand can’t be static anymore. Brands need to have avatars that change all the while. And for this, for a start, brands need to know the minds of their consumers the way they are and the way they will be next month. Brands need to Scenario plan all the way ahead.

Brand appeal needs to be inconsistent. Consistency is old hat. Consistency is the old paradigm of the branding process. One needs to break through the walls of this very rigid edifice brand folks have built over the last several decades. A brand needs to be inconsistent. Inconsistent in sync with the consumer.

Consumers are changing faster than brands. And that possibly is one of the reasons brands are being left behind and consumers are sprinting ahead. Running away from brands! Amoebic branding is all about keeping pace with the mind and mood of the consumer and morphing brand offerings both in terms of imagery and more radically so, in terms of product as well! The product can’t be static anymore as well! Wake up to new branding! Wake up to the new DNA of a brand!

2. Watch out! Inclusive branding ahead!

The very base paradigm of branding is exclusivity. In the beginning, there was the commodity. The commodity was pretty much unrecognizable one from the other. Brand folk caused for distinction. The commodity morphed to a quasi-brand status of some recognition. Brand folk kept getting exclusive in their approach. The quasi-brand moved on to become a brand. The brand was exclusive space. And then came the super-brand! Very exclusive space!

If the brand is exclusive space, it excludes a whole lot of society from it.

As society evolves, the language of the day will move on to get more and more inclusive. Do brands today include the masses or do they exclude them? Do brands in India include the needs, wants, aspirations, desires and affordability parameters of the have-nots?

If they don’t, and if all they cause is a hunger for higher end products that just can’t be satisfied, time then to get going and get onto the bandwagon of what I call Inclusive Branding. Branding that involves every segment of the masses there is to please, feed, clothe and shelter!

Inclusive branding is therefore all about an offering that embraces all. In some way or the other. In an extreme manner of speaking, brands will aspire not to alienate but embrace. Brands will cause hunger amongst only the relevant groups of people they aspire to satisfy. Mass advertising will therefore need to get very sensitive. If you are a Skoda Auto, you will get very sensitive and stop using mass media altogether that reaches the recesses of the dispossessed in your country. You will remember that even people below the poverty line in your country watch television, and you will not want to create unnecessary hunger and saliva appeal amongst those who can’t afford what you peddle.

And this is not about being benign. It is all about avoiding social discontent. All about avoiding those negative cues and strokes your brand gives to a whole set of people who can’t afford to be within its consumption set.

One step further then. Brands just might have other offers for those who can’t afford what you advertise to the masses. A branded tea that retails at Rs.300 a Kilogram just might have a variant that retails at Rs.2 per 5 grams! The quality of the offering will of course be different, but the brand name might be the same!

Can a brand with the same name swim upstream and downstream in an economy at the same time? The paradigm might just have to be broken!

Inclusive branding will be about embracing all whom you advertise to. The strategies of Inclusive branding are many, but the goal is the same. Newer and newer routes will be discovered! Inclusive branding is the new DNA of a truly successful brand ahead!

The author is a Brand domain specialist and CEO, Harish Bijoor Consults Inc, a private-label consulting outfit with a presence in the markets of Hong Kong, London, Dubai and the Indian sub-continent


1 comment:

Kaiya said...

Hi Harish ,

Your amoebic branding concept is very interesting . It set me thinking about the marketing approaches Indian organizations are adopting recently and none of them really seem to fit into this 'Amoebic marketing' . maybe one exception . Their approach is refreshing and as you put it, inconsistent.
Yes, brands cannot afford to be static in their approach but don't you think that a consistently inconsistent strategy comes with a risk of alienating some consumers and brands should adopt a middle ground between these two approaches ?

I couldn't agree more with your thoughts on Inclusive Brandng. India isn't exclusive anymore and brands can't be either. Coming to your 'Tea' metaphor , Kingfisher Airlines is probably one organization which qualifies as Inclusive after their takeover of Deccan Airways. Their presence in the Tier-II and Tier-III cities before the takeover was negligble . But then again the aviation industry can't be compared to selling Darjeeling Tea to a billion people. Branded FMCG goods will be the true test of Inclusive Branding

Nikhil Rao Kolur